Privacy Policy & Data Use Consent
At Rent & Relax Vacation Rentals, we are committed to protecting your privacy. As part of your reservation and stay, we collect and use personal information, including through our property management software, Streamline.
By booking with Rent & Relax Vacation Rentals, you acknowledge and consent to the collection and use of your information as outlined below:
1. Information We Collect
We may collect the following information:
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Full name, phone number, SMS Consent, and email address
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Reservation details (dates, number of guests, property)
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Communication history and signed rental agreements
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Guest preferences or special requests
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Payment status (we do not store full credit card details)
This information may be provided to us via:
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Booking platforms (Airbnb, Vrbo, Booking.com, Marriott Homes & Villas, etc.)
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Direct bookings on our website or via customer service
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In-stay operations (e.g., check-in/out times, digital lock usage)
2. How We Use Your Data
Your information may be used to:
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Confirm and manage your reservation
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Send pre-arrival, in-stay, and post-stay communications
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Facilitate check-in/check-out procedures
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Comply with local laws and regulations
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Improve guest experience and property operations
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Message and data rates may apply. Message frequency varies. Reply HELP for help. Reply STOP to opt-out
3. How We Store & Protect Data
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Data is securely stored within Streamline using encryption and limited staff access
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We do not store full credit card numbers
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Access is restricted to team members with a need to know
4. Sharing of Information
Your data may be shared only when necessary:
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With trusted vendors (e.g., cleaning or maintenance staff)
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With local authorities when legally required
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With booking platforms to manage or verify your reservation
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We do not sell or rent your personal information.
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We do not share, sell, or rent your SMS Consent status with any third parties.
5. SMS / Text Messaging Terms
Opt-In & Consent By providing your phone number and checking the SMS consent box on our website contact form, booking form, or by texting Rent & Relax Vacation Rentals at (850) 614-3167, you are opting in to receive SMS text messages from Rent & Relax Vacation Rentals. Consent to receive text messages is not a condition of purchase or booking.
How We Collect SMS Consent We collect your consent to receive SMS messages when you:
- Submit a contact or booking form on our website and check the SMS consent box
- Text Rent & Relax Vacation Rentals directly at (850) 614-3167
- Provide your phone number and consent during a direct booking interaction
- Consent to receive SMS messages is not a condition of purchase or booking.
Types of Messages You may receive the following types of text messages:
- Booking confirmations and reservation updates
- Check-in and check-out instructions
- Reservation reminders
- Property access information (e.g., lock codes, Wi-Fi details)
- Maintenance or emergency notifications during your stay
- Post-stay follow-up communications
Message Frequency Message frequency varies based on your reservation activity and interactions with our team.
Message and Data Rates Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.
Opt-Out Instructions You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive SMS messages from Rent & Relax Vacation Rentals unless you opt back in. You may also email management@rentrelaxvr.com to request removal from SMS communications.
Help For help or questions about our text messaging program, reply HELP to any message or contact us at (850) 614-3167 or management@rentrelaxvr.com.
Supported Carriers Major U.S. carriers are supported. Carriers are not liable for delayed or undelivered messages.
Phone Number & Consent Data Sharing We do not sell, share, or rent your phone number or SMS consent status to any third parties. Your phone number may be shared only with our messaging service provider (currently RingCentral) for the sole purpose of delivering the messages described above. For full details, see our Terms & Conditions.
6. Your Rights
Where applicable, you may have the right to:
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Access your personal information
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Request corrections or deletion
To make a request, email us at management@rentrelaxvr.com. To opt-out from receiving SMS messages, reply STOP at any time and you will receive one final message confirming your opt-out.
7. Consent
By booking with Rent & Relax Vacation Rentals, you confirm that:
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You have read and understood this privacy policy
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You consent to the collection and use of your data as described