Privacy Policy & Data Use Consent
At Rent & Relax Vacation Rentals, we are committed to protecting your privacy. As part of your reservation and stay, we collect and use personal information, including through our property management software, Streamline.
By signing this agreement, you acknowledge and consent to the collection and use of your information as outlined below:
1. Information We Collect
We may collect the following information:
- Full name, phone number, and email address
- Reservation details (dates, number of guests, property)
- Communication history and signed rental agreements
- Guest preferences or special requests
- Payment status (we do not store full credit card details)
- Booking platforms (Airbnb, Vrbo, Booking.com, Marriott Homes & Villas, etc.)
- Direct bookings on our website or via customer service
- In-stay operations (e.g., check-in/out times, digital lock usage)
2. How We Use Your Data
Your information may be used to:
- Confirm and manage your reservation
- Send pre-arrival, in-stay, and post-stay communications
- Facilitate check-in/check-out procedures
- Comply with local laws and regulations
- Improve guest experience and property operations
- Data is securely stored within Streamline using encryption and limited staff access
- We do not store full credit card numbers
- Access is restricted to team members with a need to know
Your data may be shared only when necessary:
- With trusted vendors (e.g., cleaning or maintenance staff)
- With local authorities when legally required
- With booking platforms to manage or verify your reservation
- We do not sell or rent your personal information.
Where applicable, you may have the right to:
- Access your personal information
- Request corrections or deletion
6. Consent
By signing below, you confirm that:
- You have read and understood this privacy policy
- You consent to the collection and use of your data as described